Network Security Technician - Service Desk

This is an ideal position for technology professionals passionate about network security and management.

Responsibilites

• Monitoring event logs from client's networks
• Escalate security and outage issues to customers per managed security SLA
• Basic troubleshooting and issue resolution
• Escalation of various support cases
• Hands on tuning of devices

• 2+ years Help Desk experience, supporting security, network (Cisco) or server/desktop technology
• MIS, Technical undergraduate degree (EE, ME, CE, CIS) or equivalent experience
• Knowledge of IP addressing and basic troubleshooting
• Capability & interest in learning new technologies
• Strong professional vocabulary and ability to communicate with clients courteously and professionally
• Strong writing skills to produce professional case documentation.